Here are the answers of some questions that we get asked often.
Which countries do you ship to?
We can ship your order to almost every country in Europe, including the UK.
Do I need to be of a certain age to be able to place an order?
Yes. The recipient must be 18 years of age or older and must be there to sign for the delivery. Because of the nature of the products we sell, we must make sure that the recipient is at least 18 years old.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, direct bank transfers and cash on pickup. You can select your preferred method of payment at checkout.
I don't want to give my card details online. Can I still order?
Yes. Place your order and choose pay to pay by bank transfer or cash on pickup. Alternatively you can also simply call us at +352 691 599 199 with your order number to pay over the phone.
Can I order by telephone?
Yes. Please call us during office hours on +352 691 599 199. Our office is open Monday to Friday 9am - 6pm CET.
What happens if my parcel is damaged when it arrives?
In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
Can I return my order?
Orders that are not damaged can still be returned to us but only in their original unopened packaging and the bottles should be sealed with no signs that they've been tampered with. Upon receiving the bottles back, we will issue a refund for the bottles. We cannot refund shipping costs.
How long will delivery take?
We usually ship your order within 3 days after it has been received. The delivery times depend entirely on your local postal service. On average that takes another day or two.
How secure is shopping in your online whisky shop? Is my data protected?
All transactions made on the our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processor we use (Stripe and PayPal).